Privacy Policy

This Privacy Policy describes how CallGain handles information used to provide and operate its business services.

Information we collect

We may collect business contact information, onboarding details, service-area and operating rules, account configuration information, customer support communications, and records generated through configured call-handling workflows. Callers may provide contact details and service-request information during interactions.

How we use information

We use information to configure and provide the service, route and document customer requests, support clients, improve reliability, prevent abuse, process billing, and comply with legal obligations.

Service providers

CallGain may use third-party providers for hosting, communications, automation, payment processing, analytics, and related infrastructure. Payment card information is processed by Stripe and is not stored directly by CallGain.

Information sharing

We do not sell personal information. We may share information with service providers as necessary to operate CallGain, with a client as part of that client's configured workflow, or when required by law.

Data retention and security

We retain information for as long as reasonably necessary to provide the service, maintain business records, resolve disputes, and meet legal obligations. We use reasonable administrative and technical safeguards appropriate to the information we handle.

Your questions

For privacy questions or requests, email support@getcallgain.com.