Terms of Service

These Terms govern CallGain's managed after-hours and overflow call-handling services for business customers.

Service scope

CallGain configures call handling using customer-approved business hours, service areas, intake rules, scheduling rules, escalation contacts, and customer-facing policies. CallGain is not an HVAC contractor and does not provide HVAC diagnosis, repair advice, warranties, or emergency services.

Automated interactions

CallGain uses automated call-handling technology. Automated interactions are not represented as human interactions. Safety, emergency, technical, or policy exceptions may be escalated according to the customer's approved rules.

Customer responsibilities

Customers must provide accurate operating information and maintain lawful practices for call recording, messaging consent, customer communications, and use of their connected systems. Customers are responsible for the accuracy of pricing, service availability, warranty, scheduling, and other business policies they instruct CallGain to use.

Fees and billing

The standard deployment fee is $250, due at checkout, for one standard single-location deployment. CallGain Monthly Coverage is $750 per month and is scheduled to begin 7 calendar days after purchase, then continue month-to-month unless a separate written scope applies. Standard deployment is targeted within 3–5 business days, subject to timely receipt of required customer information and approvals. If a delay caused solely by CallGain prevents activation by the scheduled monthly billing date, CallGain will adjust or credit the first monthly billing date as appropriate. Higher-volume, multi-location, or custom integration work may be quoted separately.

No guaranteed business results

CallGain does not guarantee a specific number of calls, appointments, jobs, revenue, savings, or return on investment. Results depend on factors outside CallGain's control, including inbound demand, customer behavior, staffing, pricing, capacity, and the customer's own operations.

Service changes and termination

Either party may discontinue month-to-month service in accordance with the applicable cancellation terms. CallGain may suspend or limit service for nonpayment, abuse, security risk, safety concerns, or unlawful use.

Contact

Questions about these Terms may be sent to support@getcallgain.com.