Refund & Cancellation Policy

This policy applies to CallGain's standard self-serve service unless a separate written agreement states otherwise.

Deployment fee

The standard deployment fee is $250 and is due at checkout. A full refund may be requested before CallGain begins account configuration work. Once configuration work has begun, the deployment fee is non-refundable except where CallGain cancels the deployment or a refund is otherwise required by law.

Monthly managed service

Standard CallGain Monthly Coverage is $750 per month and is scheduled to begin 7 calendar days after purchase. A customer may cancel before the scheduled first monthly billing date to avoid the first $750 recurring charge. After monthly coverage begins, customers may cancel before the next renewal date, with cancellation taking effect at the end of the current paid billing period.

Refunds after a monthly renewal

Monthly service charges are generally not prorated or refunded after a billing period begins, except for duplicate charges, billing errors, a service cancellation by CallGain where a refund is appropriate, or where required by law.

How to cancel or request a billing review

Email billing@getcallgain.com from the address associated with your account. Include the business name and the request. We will confirm receipt and any effective cancellation or refund status by email.

Payment disputes

Please contact billing@getcallgain.com before initiating a payment dispute so we can review any billing error or service issue promptly.