Refund & Cancellation Policy

This policy applies to CallGain's standard self-serve service unless a separate written agreement states otherwise.

30-Day Service Deployment

The standard deployment fee is $250. A full refund may be requested before CallGain begins account configuration work. Once configuration work has begun, the deployment fee is non-refundable except where CallGain cancels the deployment or a refund is otherwise required by law.

Monthly managed service

After the first 30 live service days, continued standard service is $750 per month. Customers may cancel at any time before the next renewal date. Cancellation takes effect at the end of the current paid billing period.

Refunds after a monthly renewal

Monthly service charges are generally not prorated or refunded after a billing period begins, except for duplicate charges, billing errors, a service cancellation by CallGain where a refund is appropriate, or where required by law.

How to cancel or request a billing review

Email billing@getcallgain.com from the address associated with your account. Include the business name and the request. We will confirm receipt and any effective cancellation or refund status by email.

Payment disputes

Please contact billing@getcallgain.com before initiating a payment dispute so we can review any billing error or service issue promptly.